Tickets and E-Tickets will be sent to the email address supplied at the time of booking. These tickets must be brought with you and presented at the ticket desk.
Each ticket is valid for one use of The Monster only.
Tickets cannot be amended or transferred once they have been purchased. Reselling a ticket for profit/commercial gain without the express permission of the Owner or Operator will make it void, and the ticket holder may be refused entry to or removed from the Venue.
Admission to The Monster is on the condition that all visitors allow themselves and their belongings to be searched. We do not accept liability for any damage caused to any items during this process. Items deemed to be dangerous or intended to do harm will be confiscated and not returned. Prohibited articles include (but are not limited to) firearms, pyrotechnics, glass bottles, flammable liquids and alcohol. Venue staff reserves the right to refuse entry.
You must comply with the instructions of Venue staff at all times.
We cannot issue any refunds for cancellations or non-arrivals.
No refunds will be issued for inclement weather or any further force majeure.
We reserve the right to refuse entry without explanation, and to alter, close or remove details of The Monster without prior notice for technical, operational or other reasons. No refunds will be given in these circumstances.
Any persons deemed intoxicated or to be acting inappropriately will not be permitted onto The Monster and could be removed from the event at any time.
The consumption of intoxicating liquors is permitted only in authorised places and we will be following a strict 21+ policy and following all statutory or regulatory requirements.
You may be refused entry or ejected if, in the reasonable opinion of the Owner or Operator, the presence of the Ticket holder in the Venue might be a risk to the safety of the public or staff and/or the holder, and/or affect the enjoyment of the public, (for example: if you are (or appear to be) drunk, under age (where relevant), abusive, threatening, behaving anti-socially, carrying offensive weapons or illegal substances, decline to be searched or are in breach of any of these terms & conditions)
Please arrive at the event at least 30 minutes before your scheduled start time.
The event will finish each day at 10.00pm
Children aged 14 and under must be accompanied by an adult.
Your ticket is valid for one full circuit on The Monster and includes entry to the party area.
We have the right to take away any food or drink that has been brought into The Monster without prior arrangement.
No illegal substances may be brought onto the premises at any time.
Smoking (including e-cigarettes) is strictly prohibited inside.
Due to the nature of The Monster, it is not recommended for pregnant women and people with heart conditions or injuries.
If you have a heart condition, back or neck injuries, if you are pregnant or if you have any condition that prevents you from following all of the safety rules and guidelines, you may not enter The Monster.
Dogs are not allowed into the venue, except for Guide dogs.
We may carry out photography and/or video recording at the event, which may feature guests. By accepting our terms and conditions, you agree that The Monster or any authorised party may use such images or video footage in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with The Monster or the authorised party.